Privacy Policy

1. What Information We Collect

Information you give us directly

When you call, text, email, or fill out a form on this website, we collect your name, phone number, email address (if provided), your address or service location, and the details of your carpet cleaning request (number of rooms, pet situation, etc.). We only ask for what we need to schedule and complete your job.

Information collected automatically when you visit our website

Like most websites, our site collects basic technical information — your IP address, the browser you’re using, the pages you visit, and how long you spend on them. This is standard web traffic data. We use Google Analytics for this. No personally identifiable information is captured through analytics.

Information from forms and contact

If you use our contact form or feedback form, we receive the information you enter — your name, contact details, and message. This goes to our email inbox and is not stored in a separate database.

2. How We Use Your Information

We use your information for one purpose: to provide carpet cleaning services to you. Specifically:

• To contact you about scheduling, pricing, and job details
• To send your dated service receipt after a completed job
• To follow up if you requested a response to feedback
• To understand how our website is being used (via anonymous analytics)

We don’t use your information to send marketing emails unless you specifically ask us to stay in touch. We don’t sign you up for newsletters automatically.

3. Who We Share Your Information With

We don’t sell your personal information. Period.

We use a small number of third-party tools that may process your data:

• Google Analytics: website traffic data (anonymized)
• Google Workspace/Gmail: our email service for receiving contact form submissions
• WordPress: the platform this website runs on (Automattic/WordPress.com)

None of these providers sell your data, and none of them receive your information for purposes beyond operating the service.

We may share your information if required by law — for example, in response to a legal subpoena or government request. We’re not aware of having done this to date.

4. Cookies and Analytics

Our website uses cookies — small text files stored in your browser. We use them for:

• Google Analytics: to understand how visitors use our site (anonymized)
• WordPress session cookies: to maintain functionality (e.g., if you log into a WordPress account on this site)

We don’t use advertising cookies or tracking pixels for ad retargeting. You can opt out of Google Analytics across all sites by installing the Google Analytics Opt-out Browser Add-on.

5. Your Rights

You have the right to:

• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Withdraw consent for communications at any time

To exercise any of these rights, contact us: carpetfriendmedford@gmail.com or (458) 302-0101. We’ll respond within 5 business days.

6. Children’s Privacy

Our website and services are intended for adults making decisions about their home. We don’t knowingly collect personal information from anyone under the age of 13. If you believe a child has submitted personal information to us, contact us and we’ll delete it.

7. Changes to This Policy

We may update this privacy policy occasionally — for example, if we add a new tool to the site or if laws change. When we make significant changes, we’ll update the “Last Updated” date at the top of this page. We won’t send you a notification, so check back if this matters to you.

8. Contact Us About Privacy

If you have any questions or concerns about this policy or how we handle your personal information, reach out: