Terms & Conditions

1. Using This Website

This website is provided for informational purposes — to help you learn about our services, understand carpet cleaning, and get in touch with us.

You agree not to:

• Use this site for any illegal purpose
• Scrape, copy, or redistribute our content without permission
• Submit false or misleading information through our contact forms
• Attempt to access any restricted area of the site

We reserve the right to block access to anyone misusing the site.

2. Our Service Agreement

When you book a carpet cleaning service with Carpet Friend Medford, you agree to:

We agree to:

• Confirm pricing before starting any work.
• Provide IICRC-certified hot water extraction using truck-mounted equipment.
• Issue a dated service receipt for every completed job.
• Advise you honestly if a carpet cannot be restored to an acceptable standard before we attempt to clean it.

3. Cancellations and Rescheduling

We understand plans change. If you need to cancel or reschedule:

• 24+ hours notice: No charge, we’ll find a new time.
• Less than 24 hours notice: We appreciate as much notice as possible. We may request a deposit for future bookings if last-minute cancellations become a pattern.
• If we need to reschedule due to equipment issues or illness: We’ll contact you as early as possible and reschedule at your earliest convenience.

4. Results and Limitations

We believe in honest expectations. Carpet cleaning has limitations:

• We cannot guarantee complete removal of all stains or odors. We assess this during pre-inspection and tell you what to expect before starting.
• We cannot guarantee that pre-existing fiber damage, color loss, or structural carpet wear will improve with cleaning.
• Mold remediation is beyond our scope — we clean carpets, we don’t perform structural mold remediation.
• If sub-floor contamination requires replacement rather than cleaning, we’ll tell you before starting work.

5. Liability

Carpet Friend Medford is not liable for:

• Pre-existing damage to carpet, furniture, or flooring not documented at the time of service
• Damage resulting from undisclosed conditions (e.g., a hidden stain that was treated without disclosure of prior DIY treatments)
• Incidental or consequential damages beyond the cost of the service provided

Our total liability for any claim related to a service is limited to the cost of that service.

We carry general liability insurance. If something is damaged during a cleaning visit that was not pre-existing, contact us immediately — we have a claims process.

6. Intellectual Property

All content on carpetcleaningmedfordoregon.com — including text, images, case studies, pricing information, and process descriptions — is owned by Carpet Friend Medford. You may not copy or reproduce it without written permission.

7. Third-Party Links

Our website links to other websites (Google Maps, Facebook, Yelp, etc.). We’re not responsible for the content or privacy practices of those sites. Visit them at your own discretion.

8. Changes to These Terms

We may update these terms occasionally. The current version is always at this URL. Major changes will be noted with an updated effective date.

9. Governing Law

These terms are governed by the laws of the State of Oregon. Any disputes arising from your use of this website or our services will be governed by Oregon law.

10. Contact

Questions about these terms?